Why We Don’t Recommend GoogleApps for Small Businesses

Okay, so if you’re in the small business domain, you’ve heard all about the amazing world of Google. There is Google+, Gmail, GoogleApps, etc. Just one teeny problem that is missing in the marketing, the customer service is AWFUL. If you have a problem and call the 1-800 number, you will be connected with someone whose first language is not English and although that in itself is not an issue, it can present a problem when you’re trying to communicate.

Also, one small glitch we’ve come across is when we tried to upgrade from Gmail to GoogleApps, we lost our entire YouTube channel! That’s right, a video production company without samples, active video links, or unpublished videos (used to privately share content) all of a sudden disappeared. This is apparently a problem when you have a YouTube channel that is registered under the same domain name, in this case it was the name of our company, “Chicago Pet Video.” While we are a small company, we are incredibly busy serving our clients and to have our YouTube channel completely disappear did cause some waves and majorly effect the way we conduct business.

Initially we were switching our email system over and went straight for GoogleApps, but now Microsoft’s Outlook is going to have to win this small battle. I’d love to support Google here, but Microsoft’s customers support is definitely better (not by much, but still) and ultimately we can’t forgive them for permanently deleting our entire YouTube channel, with likes, comments, and all.

Anyone else have two cents to share on Gmail vs. Outlook or a similar customer service nightmare story to share?

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