Tag Archives: Marketing

When Does A Business Go Beyond The ‘Start Up’ Title?

As Chicago Pet Video is now entering the end of year two in business, I’m starting to think about how to classify ourselves. We’ve seen significant growth in the level of clientele we serve and larger business accounts, as well as more complex, and ultimately more rewarding work. However, I often still use the term ‘start up’ business when referring to our company.

Murray and Lizzie

What exactly does the term ‘start up’ mean, really? I use it to explain the fact that 2 of my employees still sit at a large table in lieu of us purchasing them desks – after all, we can’t spend all this money on fancy furniture, I need to make sure the business stays profitable. Also, I use it explain away the fact that pets run rampant in the office and it’s okay, it’s usually extras we’re using on a shoot, and a part of our culture. And I use the term ‘start up’ as it kind of just sounds cooler somehow, like I turned my back on corporate America and chose this as a way of life.

But this all begs the question, how much longer can we continue to call our business a start-up? Is it a certain sales point? A certain number of clients? Number of employees? When we get the fancy coffee in the kitchen instead of the cheap stuff?

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I’d like to think that we can consider being a start up as a state of mind – staying lean, focusing on the basics – which is producing great work and keeping our clients happy. As we outgrow this new phase and enter our adolescence, I want to keep those values strong and continue to push boundaries with our creative video campaigns and technology – Total Pet Expo TV was a success we’re super proud of! We really want to be the premiere video production company that specializes in working with animals and animal-related businesses which means we may have to start accepting some responsibility which comes with being a company that sticks around past the start up phase, like offering health insurance, increasing educational opportunities, and allowing ourselves to take a vacation periodically. I feel blessed to be surrounded by so many wonderful and talented people that help ensure our high quality work every day, now it’s time to relinquish control, at least a little, so I can start to focus on continuing our growth and future success.

-Andrea Fischetti, Managing Director of Chicago Pet Video

Andrea Working

Have a question? email us at info@chicagopetvideo.com

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How To Do Facebook Hashtags

Facebook

Facebook icon

Hashtags have been on Facebook for a few months now so it is important to understand the RIGHT way to use them. But, before you can use them you should know how they work.

Hashtags are created when you type a word or phrase (without spaces) after a pound sign (#). The pound sign is referred to as a hashtag when used online through social media. By adding a # to a word or phrase you are making it a searchable link. Then readers can click the link and see who else is talking about a specific topic.

The purpose of hashtags is to make posts more visible. A person searching under that hashtag topic is able to see all the posts, including those they have not yet “liked.” Therefore your company’s page can be more visible to new customers, always a perk!

Our Top 3 Tips:

1. DON’T Over Use

When hashtags are used too often in a post, it makes them harder to read and they can get over looked. Also, avoid using hashtags more than 1-2 times per post.

2. Privacy Settings

Privacy settings are still in effect with hashtags so if you use a hashtag on a post that can only be seen by a specific group, then only that group will see it, even when it is being searched.

3. Promotion

Facebook hashtags can be used to promote your brand, product, event, contest, or special discount offer. Creating a hashtag can help your promotion catch on more quickly with consumers.

Be careful if you are running a contest to only promote the contest through Facebook’s approved contest rules. For example, it is okay to spread information and awareness about the contest through a hashtag such as, #WinAChewToy. However, it’s against the rules to allow contest entries through that same hashtag.

Some Examples:

Friskies

Friskies

  • Friskies is using the hashtag #CatJobs and having customers post photos of the work their cats do around the home. It’s a way to build engagement with their followers and the cat community.
Earth Rated PoopBags

Earth Rated PoopBags

  • Earth Rated Poop Bags uses #earthrated and #poopbags to reach potential new customers searching for the brand.
Pup-Peroni

Pup-Peroni

  • Pup-Peroni has a wonderful and very easy hashtag of #pup to reach both those searching for the company and as a nice alternative to #dog, which comes up with a massive number of results.

To see more examples of hashtags on Facebook, we invite you to visit our Facebook page at: https://www.facebook.com/chicagopetvideo

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Do’s & Dont’s of Making Sales through Social Media

Think of social media outlets as online focus group just waiting to be tapped for ideas. The more value you provide the more likely they’ll be willing to participate and contribute. The average visit in an online B2B community is 10 minutes with 1 visit every 5-7 days. Finding these online platforms gives companies an opportunity to strategically connect with potential customers in a meaningful and deeper interaction.

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Join An Online Community

  • DO establish an authentic persona for yourself, which is ultimately going to represent your brand.

  • DO nurture the community, provide valuable insights, stay on top of current trends in order to create critical mass and active contributions among members.

  • DON’T bombard the communities with posts asking them to visit your site and purchase your products. In other words don’t just drop your sales pitch in as a post for the day.

  • DON’T repeat posts. Don’t post the same word-for-word update across all 5 of your social media channels. Don’t send the same tweet out every day at 11am. Switch this up, create that authentic and transparent voice behind your brand.

Find the Best Place to Connect with Prospects

  • DO the necessary research to find out where your audience is and where they are having conversations.

  • DO spend time on blogs and comment sections, you’ll be surprised at how many people are already talking about you or what you do.

  • DON’T spend a majority of your time on Facebook if you’re trying to get the attention of C-Level executives.

  • DON’T waste time on platforms that aren’t relative to your audience. If there’s no engaging conversation happening it may be best to leave that platform behind.

Get the Most Out of LinkedIn

  • DO research into the different groups. Many of these groups are extremely niche and often relate directly to your product or service. LinkedIN is great for B2B sales.

  • DO provide valuable information and answers to members that are asking questions, become an expert in your industry.

  • DON’T post incessantly to the point where you’re going to get yourself bashed by other members or even banned from the groups.

  • DON’T use the generic LinkedIn message when connecting with someone. Put some thought into why you believe a connection to that person would be valuable for both of you.

Build the Relationship

  • DO spend time developing relationships. Good relationships will turn into leads!

  • DO share content that resonates well with your audience. The more they can identify with your posts the more loyal they’ll become to you, so much so that they’ll share with others extending the reach of your relationships.

  • DON’T ask a lot from your fans. Be mindful of their space and news feeds. Too much begging and asking could cause them to leave you.

  • DON’T stay silent if a mistake is made. We’ve all seen them happen, when a company Twitter account gets “hacked” or a thoughtless post gets posted at the wrong time. The worst thing you could do is stay silent during a case like this. Fess up, own up to your mistake and don’t lie to you followers. Don’t underestimate the power of a sincere apology and when possible, make light of the situation.

As a consumer, what are some of your biggest pet peeves that you see brands do?

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Video Marketing For Your Pet Business

Online video has become a first stop for many customers. Early adopters of video have gained an edge over their competitors and a direct channel to speak with their customers that used to only be accessible to larger companies who could afford expensive TV ad placements. The combination of imagery and sound, when done well is an invaluable and powerful communication tool for brands and their products and services. Even more so when you can add an emotional attachment to it. Here are four main ideas you should focus on when creating video.

Delivery of Core Marketing Message:

A large majority of videos have served as an avenue for product demonstrations however they can be used for much more that. Many companies have gotten extremely creative when using video for important company announcements and updates or as a way to distribute their core marketing messages. This is a prime example of a company who made an announcement that was simply just a merging of themselves with another company – although their main focus was not to entertain, there is a personal touch that many viewers may appreciate.

Entertain Your Viewers:

Rather than producing multiple marketing videos for products, why not create something that your viewers will enjoy and feel obliged to share – because it’s just that dang funny and entertaining? Nowadays people’s attention spans are shorter than ever. Twitter’s new video sharing app, Vine offers a perfect opportunity to create videos that are meant to be viewed quickly with the hopes of increasing shares. Check out General Electric. For somewhat of an ‘unsexy’ and boring brand, they are really hitting the spot when it comes to creating shareable content. This post in particular was liked by 46k+ people and ‘revined’ (shared) 37k+ times on the Vine App.

A Destination for Viewers:

Try making your videos a destination for something. Whether it’s sharing a new recipe or offering them a sales tips of the week. Give your listeners a reason to tune into you at the same time every week. Don’t just pitch your product, make it a goal of yours to establish a people-friendly channel that is full of information and solutions to meet a need of theirs.

Simplify Your Ideas:

About 65% of people are visual learners. Companies need to realize that many people learn  by seeing something rather than listening or reading. When informational and interesting facts are paired with beautiful and intriguing design, such as video, people are much more likely to understand and pass it along to others. Creating a video can help simplify a concept while making it much more relatable to the consumer.

Have you experimented with video for your company’s products or services? What has been your experience? Pros & Cons?

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Video for SEO and Why it Works

Optimizing your videos to reach your intended audience and match what people are searching is extremely important when it comes to building out a SEO strategy. YouTube is the second largest search engine behind Google with more than 100 hours of new video content uploaded every minute compared to 48 hours just two years ago, a clear sign video is on the rise. Maximizing a video’s search exposure should be a high priority for companies and brands if it’s not already. According to Forrester research, videos are 50 times more likely to rank on the first page of Google results than any given text page in the index.

youtube

Here are a few important tips to best optimize your videos:

High Quality Content: This may be the most obvious way to optimize your video, but it’s one of the most important. Videos have a very strong selling point when it comes to niche markets. Keep your content as relative and informative as possible to your specific audience.

Tags: Refer back to any keyword research you’ve done (with Google’s Keyword Tool) and make sure you tag the video with any of the terms you’ve deemed to perform well. Tags allow you to add extra words that wouldn’t fit naturally into the description. Keep these limited to 2-3 words at most, separated by commas.

Title: Spend some time creating the title of your video. Anyone seeing it for the first time should be able to get an idea of what they’re about to view just by glancing at it. Make sure the main keyword(s) you are targeting for are somewhere within your catchy and clear title.

Description: A good video description contains relevant keywords. Search engines will index it and rank it higher when a keyword-rich description of the video is included, this also helps viewers get a quick understanding of your video prior to watching it. Be careful not to pack it full of irrelevant keywords, this could immediately deter a customer away.

Ease of Embedding: Make it simple for users to access the code that allows them to embed the video on their own website or blog. Add visable share buttons on your website below the video to create a quick and easy way to pass it along. Both of these will help to increase backlinks and shares which overall helps to boost your rankings in search engines.

Google Sitemap: Submit your video to Google Sitemap as a way to let search engines know what pages on your site need to be indexed. See Google’s guide for Creating a Video Sitemap.

Powerful, relevant and engaging videos that are optimized for discovery are vital to boosting your brand’s awareness and will truly have a huge impact on your SEO strategy if done right. You will find that it’s worth investing the time into producing, creating and promoting a good video in order to increase your ROI.

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How To Integrate Video Into A Robust Content Marketing Strategy (Guest Post)

Steve Farnsworth's Old Blog

Video is powerful because it shows there are people behind your business, which is important for building a strong brand that people can relate to. But how can you integrate it into your content marketing strategy effectively?

Know Your Audience

Before you can put together a video that will be relevant to your audience, you need to know precisely who that audience is. It’s important not to try to appeal to everyone – instead, figure out your archetypal customer. Two tools to help you do this are Sally Hogsheads 7 triggers of fascination and a simple guide to creating a customer persona. This’ll smooth out the rest of the process, because it’s much easier to figure out what to say to one person than to 1000.

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★ How To Integrate Video Into A Robust Content Marketing Strategy

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Marketing Tips for eRetailers

Episode 4 of Pet Professional series web show, “Your Pet Business.” Marketing Tips for eRetailers questions answered by pet business experts, Robbin & Joe Everrett, radio hosts of Pets Teach Us So Much.

Also featuring Seth Kammueler, co-owner of Perry Dog, as the featured new pet business. Host is Andrea Fischetti from Chicago Pet Video. For more information and other episodes, visit: www.chicagopetvideo.com

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8 Ways to Get Website Visitors to Stick Around

When people land on your website how much are they really engaging with your content? If you use Google Analytics you should be able to make informed decisions about your website knowing how much time people spend there, what pages they stay on or leave from and whether or not they ever return. Getting people to your site is a project in itself but getting them to stay there and engage once they arrive is the hardest part. Below are 8 sure ways to get them to stick around:

1. Teach your visitors something new every time they come back: If you visited a site today and again in a month to see that there are no changes or updates, there’s a good chance you wouldn’t think anything is happening within the business. A blog would serve as a great solution here!

2. Keep the website navigation clean and simple: Once landing on your page, visitors should immediately understand what your website does, what value it will bring to them and what they should do next. Headline copy should be short and clear. Page copy should explain what you do in the simplest of terms. It is extremely important to have one main call-to-action on each page of the site – this could be a sign-up, a download, a free-trial, watching a video, or any other type of action you want your visitors to perform while visiting.

3. Provide pictures and video: Visuals are a great way to demonstrate and communicate how your product/service works. People don’t always prefer reading through text but they are open to watching and listening to a short explainer video about a product or service. These videos will also help increase the amount of time your visitor spends on site versus an otherwise quick skim through of page copy.

websitevideo

4. Update your content: You often hear content is KING. Updating your content and keeping your site relevant could be as simple as adding an ‘Updates’ or ‘News’ scroll with new product/service announcements, events you’ve attended, internal promotions, new contracts or recent partnerships. This will help change up your website so visitors aren’t visiting the same site over and over.

5. Add a blog: Give your visitors something valuable. A blog helps to increase the authenticity and show the personality behind your brand. You can think of it as an extension of your website’s ‘About Us’ page. Visitors are able to get a better understanding of your company, its employees, your values and what you really take pride in such as sharing and building a product that benefits your customers.

6. List the benefits of your products & services: This page should clearly highlight your various products and services giving your readers the information they need in order to research and understand what your business has to offer. There should be specific points describing how your product/service can fulfill a need or solve a problem that your visitor has. Be clear as to how you differentiate from your competitors. What can they expect to get from you that they wouldn’t anywhere else?

7. Case studies/testimonials: Case studies are a wonderful way to highlight your company’s success. These can help add a concrete and personal touch to your product and services. In each of your case studies be sure to mention the customer’s challenge, how your service helped them overcome that challenge and the outcome or result(s) they’ve had since using your service.

8. Test, Test, Test: Tweaking your website into it’s most successful version is going to be a night and day difference when it comes to ROI. Sites that can keep their visitors occupied with easy-to-find information are going to be the real stand-outs here. For example, f you have a newsletter sign-up form it’s extremely important to test out different forms, which styles get the most conversions? Are you asking for too much information for your guests? Is what you have to offer intriguing enough to get them to sign up? Does the signup button perform better when it’s green or yellow? Believe it or not these small details can make or break your click through rates. Never stop TESTING!

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Leveraging LinkedIn for Your Small Business

While the general public views LinkedIn as a place to connect with recruiters and post an “online version” of their resume it’s also an exceptional platform for businesses to seek out and capture some very targeted leads. It provides a great opportunity for you to promote your product and/or services where many conversations around topics specific to your industry are most likely already happening. If you haven’t taken advantage of what LinkedIn has to offer, now is the time to start.

Finding leads on LinkedIn:

  • Use the advanced search opportunity to find members based on location, company, industry, job titles, size of company, etc.

  • Check out who’s been viewing your profile and reach out to them, they’re probably looking at your profile for a reason.

  • After you connect with users, send them a message thanking them for the connection. None of those generic messages either, it doesn’t take much to add a little personalization to it.

linkedin

Building Brand Awareness & Credibility:

  • Post engaging and relevant updates 3-4 days a week from both your own personal page and from your company’s page. LinkedIn is known to have a peak time between 12pm and 3pm during the workweek.

  • If you have more connections than fans on your company page – which is most likely the case – make sure you’re linking to your company’s page. Linkedin just recently added the @ mention feature making it easier to grab the attention of specific individuals and lead your connections directly to your company’s page more easily.

  • It’s important that you’re active in at least 5 groups pertaining to your industry. The people here are most likely already interested in what you have to share. Start sharing relevant content, engage with other user’s posts and generate conversations.

  • We highly suggest creating and hosting a group of your own as well. Build up a community that’s centralized around your brand and become a resource for your members by establishing a forum for them to share their best practices, obstacles, new ideas and opinions. This will help create credibility of your brand amongst your target market. We recently started one of our own, Your Pet Business Networking Group as a place to share ideas, meet other pet industry professionals and provide a networking opportunity for ourselves and other members

  • Encourage your current customers to leave recommendations on your company profile. Personalized recommendations, ratings and reviews are a HUGE market right now. Consumers are constantly seeking out what others have to say before making a decision to purchase a product or use a service.

What to do once you’ve created a LinkedIn Group:

  • Promote, promote, promote! If you have a monthly newsletter that you send out to your subscribers, include invitations to your LinkedIn group in it.

  • Once you build up your Group, it may be obvious that you have some very prominent and powerful members that contribute to the group. Need new content for your blog? Promote these members while doing so! If they’re introducing a new product or service of their own what better place to shine the spotlight on them than your company’s blog and within the group! The group members will be more apt to share the content with their audiences which in turn will help create brand awareness for you.

  • Avoid being too salesy or pitchy. People join LinkedIn groups because of the low-key relationship that’s expected of them. They don’t want to feel pressured into buying anything, but rather find a place to seek out information at their own convenience.

What are some of your favorite aspects of LinkedIn? What tactics work well for your small business, which ones don’t? Feel free to share in the comment section below, we’d love to hear about them!

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Why We Don’t Recommend GoogleApps for Small Businesses

Okay, so if you’re in the small business domain, you’ve heard all about the amazing world of Google. There is Google+, Gmail, GoogleApps, etc. Just one teeny problem that is missing in the marketing, the customer service is AWFUL. If you have a problem and call the 1-800 number, you will be connected with someone whose first language is not English and although that in itself is not an issue, it can present a problem when you’re trying to communicate.

Also, one small glitch we’ve come across is when we tried to upgrade from Gmail to GoogleApps, we lost our entire YouTube channel! That’s right, a video production company without samples, active video links, or unpublished videos (used to privately share content) all of a sudden disappeared. This is apparently a problem when you have a YouTube channel that is registered under the same domain name, in this case it was the name of our company, “Chicago Pet Video.” While we are a small company, we are incredibly busy serving our clients and to have our YouTube channel completely disappear did cause some waves and majorly effect the way we conduct business.

Initially we were switching our email system over and went straight for GoogleApps, but now Microsoft’s Outlook is going to have to win this small battle. I’d love to support Google here, but Microsoft’s customers support is definitely better (not by much, but still) and ultimately we can’t forgive them for permanently deleting our entire YouTube channel, with likes, comments, and all.

Anyone else have two cents to share on Gmail vs. Outlook or a similar customer service nightmare story to share?

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